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BUSINESS COMMUNICATIONS
(10 chapters)

MEETINGS
Types of Meetings
Steps to Effective Meetings
Choosing Meeting Times
Common Roles at Meetings
The Leaders’ Role
Taking & Presenting Minutes

BUSINESS NETWORKING
Enlarging your Base
Improving your Visibility
Credibility Counts
Business Cards as Leads
Opening Statements
Flyers that Sell

WRITING CLEARLY
What Readers See
Easy on Yourself
Auto-checks?
A Formula to Use
Getting Cooperation
Getting Results

REPORT WRITING
Reaching your Objectives
Organizing for Impact
Saving Time
Magic of Clustering
Overviews & Summaries
Reviewing Documents

CONVERSATIONAL SKILLS
The Daily Builder
A Quick Fix
Gaining Confidence
Using Jargon
Sounding Convincing
Immediate Improvements
Games for Self-Improvement

VOCAL PERSONALITY
Controlling Situations
%’s that Matter
Adding Effects
The 4 Aspects
Practicing Variety
An Accurate Monitor

COMMON COURTESIES
Keeping Time
Age & Gender Issues
Common Situations
When you Feel Awkward
Phone Manners
Social Occasions
Official Interactions

GROOMING
The 3 Failsafe C’s
Projecting Your Image
Dazzle Affordably
Partying After Work?
Fabrics
Accessorizing

DINING OUT
Getting There
Paying Bills
Place Settings
Difficult Foods
Cocktail Parties
Dressing Up or Down

WORK-LIFE BALANCE
Everyday stress-busters
De-stressing during work
Role of physical activity
Working from Home
Be Kind to Yourself
Caring for Others

62 topics for RM155.00 p.a.

SAMPLE TOPIC:
CONVERSATIONAL SKILLS

A Quick Fix
Perhaps your concern is about how you sound because you are not sure about the correct pronunciation of words? Here’s a great resource– go to www.m-w.com – it is a free online dictionary that is highly reputable, and enter the word you have in mind. Not only will you get the meaning of what it is, you will also get alternative words that have similar meanings, and you can click on the word to get its correct pronunciation. You can practice saying it aloud yourself several times, until you feel confident about using it in your everyday speech. Another good resource is to listen to correct versions of lessons on how to speak that are available on reputable CD's to gain confidence that your pronunciation is correct. Choose only brands that you are sure you can rely on to give you the correct pronunciation.

*see more sample topics at ‘Freebies’

BASIC PROFESSIONALISM
(10 chapters)

MANAGING PERSONAL BEHAVIORS
Managing Anger
Staying Positive
Reducing Anxiety
Reducing Depression
Handling Difficult Colleagues

P2P COMMUNICATIONS
Analyzing Audience Types
Planning Formal Presentations
Strategizing Presentations
Customer Relationship Management
Improving Listening
Speaking Effectively

MARKETING SKILLS
De-Mystifying Branding
Building Blocks of Branding
Assessing Internal Marketing Environments
Assessing External Marketing Environments
Marketing Plans
Marketing Audits

Setting Workable Priorities
Are you a Leader?
Managing Resources
Indicators of High EQ
EQ Enhancers
Managing Complaints

SALES TECHNIQUES
Closing a Sale
Pre-Sales Call Planning
Building Rapport
Rating Prospects
Handling Objections
Sustaining Contacts

BASICS OF NEGOTIATIONS
Starting Points
Approaches to Negotiations
Setting the Stage
Negotiation Strategies
Sources of Power
Post Negotiation Review

THINKING SKILLS
Outlining Strategy
Thinking Creatively
Testing Your Ideas
Discovering Root Causes
Generating Alternatives

WRITING SKILLS
Easy Steps to Writing
Efficient E-mails
Writing Reports
Basics of Writing Memos
Sentence Structure

TIME MANAGEMENT
10 Commandments of Time Management
The 3 Tests of Time
Setting beneficial priorities
Squeezing the clock
Optimizing your outcomes
Delegate, but wisely

JOB HUNTING
Choosing the Right Job
Cover Letters
Resumes
Interview Prep
Interview Responses
Getting Dressed for Success

57 topics for RM145.00 p.a.

SAMPLE TOPIC
SALES TECHNIQUES

Closing a Sale
Are you hesitant about clinching a deal? Engage in trial closures during your conversation to gauge your position. During discussions, ask for opinions to gain insights into what your customer wants. Listen for the prospect's fears & concerns & offer solutions or alternatives. The critical factors of closing are positioning your offering, timing the stages of your pitch & your commitment to moving the prospect to a more favorable stance. Focus on the customers’ needs over what you are selling. Don't sell. Meet needs instead & offer support in relevant areas. Read up on various types of closing tactics for different situations & have the attitude of a helper not a victor. A close means payment that seals an agreed transaction. And don’t give up - every delay or rejection brings you closer to making a sale!

*see more sample topics at ‘Freebies’